FAQs

Getting started + general

There are a few ways to create a One Wear Freedom account:

 - Click on the 'Account' icon on the top right-hand corner of the page next to the shopping bag icon + follow the instructions

or

 - Click on the 'Sign up and earn Points' icon on the bottom right-hand side of the page + follow the instructions. This will also sign you up to the Freedom Journey Rentals Rewards system!

or

 - Sign up for an account during Checkout

YES - it is not required to create an account with One Wear Freedom. However, if you'd like to take full advantage of all our features + rewards (especially for unworn rentals), then we'd highly recommend creating an account with us! 

The Freedom Journey Rentals Rewards is an exciting points feature that rewards you fabulous Freedom Queens for various activities along your Freedom Journey:

 - Earn 50 Points when you Sign Up

 - Earn 50 Points on your Birthday

 - Earn 1 Point for every £1 you spend

 - Earn 15 Points to Share us across each of your socials such as: Facebook, Instagram and Twitter

 etc...

YOU CAN REDEEM THESE POINTS AT ANY TIME + USE THEM TOWARDS ANY FUTURE ORDER!

FOR EVERY 50 POINTS YOU EARN, YOU'LL GET £1 OFF YOUR NEXT RENTAL!

Say whaaaa...

Simply click on 'Forgot Password' on the Log In/Account Page, enter the email addressed used to initially sign up + wait for the Reset Password email from One Wear Freedom with instructions to create a new password! 

Your order

Please check out 'How It Works' for full details on how to find clothes, make a booking and rent all your fashion desires! 

You can only rent up to 4 different items/outfits per rental order.

YES - If you're unsure of what to wear to a particular event and would like to order outfit options - you can order up to 4 different items/outfits at one go, to try on and make a final fashion decision.

Only once you have decided which option to wear out, do you then REMOVE the security tags from the chosen outfit.

Be sure to keep all security tags in place until you make that final decision in order to redeem your UNUSED RENTAL RETURNS POINTS to go towards your next fashion rental need! 

Unfortunately, all items are for RENT only at this time. 

In the future, we hope to hold seasonal Clothes Swaps where Freedom Queens will be able to keep their favourite finds! 

There are 3 rental options: 

 - 4 Days - ideal for weekend events

 - 9 Days - ideal for the super busy or short trips

 - 16 Days - ideal for holidays or trips away!

If you'd like to extend your rental period either before ordering or during your rental - please contact us immediately + we'll see what we can do!*

*subject to booking availability

Depending on outfit availability (check outfit calendar) - you are able to schedule your Delivery Date from 24 hours after you've placed an order to 2 years into the future! 

We got you covered ladies! 

Get This Look is a monthly selection of the top 5 outfits One Wear Freedom has to offer where all you Freedom Queens have the opportunity to rent the ENTIRE LOOK including all the incredible accessories as modelled by our fabulous Freedom Empresses! 

Unfortunately, everything is rented only + needs to be returned in the One Wear Freedom box along with everything else!

They are bright yellow paper bands attached to the outfits you have rented. They are completely biodegradable + are filled with Wildflower Seeds you can plant to add extra sparkle to your day, provide refuge + help save our endangered bees from mass extinction! 

These tags should ONLY be removed once you have decided which outfit to wear. Once tags are removed, this means you have chosen to wear that particular garment + you will not be eligible for any refunds/Points upon their return.

go to website for instructions....

Dispatch + Delivery

We deliver to anywhere across the United Kingdom.

Our Standard form of shipping is DPD Next Day Delivery at £6 per order which covers the round trip - delivered to your door and back to us! 

Next Day Delivery Services will be used for all orders regardless of how far in advance orders have been placed. All rentals will be packaged in reusable + recycled boxes allowing you to return your rentals with zero fuss!

This means you can select a 1 hour time slot that suits you best and fully track your parcel once it has been marked as Dispatched! 

NO - The billing and delivery addresses do not need to be the same - but they do need to be ACCURATE!

If you become aware of any mistakes after placing an order, please contact us IMMEDIATELY!

If you have placed an order and it does not arrive on your specified Delivery Date, please try tracking your parcel first via DPD Delivery Information emailed to you and contacting them directly. 

If you cannot get through to DPD or your Order arrives later than expected, please contact us immediately and we'll do our best to fully resolve the issue and extend your rental where necessary!

Returning my rental + cancellations

Simply put all items back in the One Wear Freedom Box, replace the Delivery label with the new Returns label in the clear pouch on the outside of the Box (you can either print this yourself or download the QR code emailed to you and show this to the cashier when dropping off your OWF Box) secure the Box with the provided security sticker, head down to your local DPD Drop-Off Point before 5pm on your pre-selected Returns Date + hand it over.

No fuss + no extra cost!

If your Return Date falls on the weekend and your local DPD Drop-Off is closed - you can simply return your One Wear Freedom Box on the Monday instead. Please contact us in this instance so we can waive any late fees that may have incurred! 

If you can not get to a DPD Drop-Off Point before 5pm on your scheduled Return Date, please contact us + let us know as soon as you become aware of this issue + when you expect the new return date to be.

You will be charged at 50% of the daily rental rate for every late date of return.

If nothing has been returned 2 weeks after the scheduled Return Date and we do not hear from you, the garment/outfits will be classed as STOLEN + you will be charged 200% of the full RPP + will be blacklisted from using any of our Services in the future in accordance with our Terms + Conditions.

YES - You are able to cancel an order but only up to 2 weeks before the Delivery Date. 

Any unworn rental items with their security tags still in place upon return to HQ, will be eligible for up to 500 Points (£10) per unused returned rental.

Simply go to your Freedom Journey Rentals Rewards account, select the 'Unused Rental Returns' button in the Rewards Tab, record how many items in your order were unused + once it is confirmed by us at HQ, we'll release your new Points - ready to be used for your next fashion need + keeping the Fashion Rental Revolution ALIVE!

Dry cleaners, damage + repairs

Under NO circumstances whatsoever should you clean the garments yourselves!

Many items are incredibly delicate + require specialist care from our Dry Clean + Repairs partners: 1StopWash who are the UK's first independent + eco-friendly laundry service! 

We take care of all the fuss so you just have to worry about looking and feeling AMAZING!

Clothes are cleaned by the incredible team at 1StopWash

They use an eco-friendly process called wet cleaning, which uses biodegradable, health-friendly, non-toxic detergents instead of the potentially carcinogenic PERC widely used by traditional dry cleaners.

The gentler process results in a brighter, fresher + softer clean!

Please do not make any alterations or permanent fixtures.

You are welcome to safety-pin or tack/baste an item for better fit - but please remove these before returning to us + ensure there is no residual damage.

Regular wear and tear inc small spillages, snags, lost button, broken zip etc is expected and you can purchase the Accidental Damage Waiver before Checkout to cover you for any of these small damages while on your Freedom Journey!

Regular wear and tear inc small spillages, snags, lost button, broken zip etc is expected and you can purchase the Accidental Damage Waiver before Checkout to cover you for any of these small damages while on your Freedom Journey!

If there is massive damage that cannot be repaired and the garment is ruined as deemed by us + our partners AND/OR if you have lost an item and nothing has been returned 2 weeks after the scheduled Return Date, the garment/outfits will be classed as DESTROYED/LOST/STOLEN + you will be charged 200% of the full RPP.

If we have not heard from you throughout this process and anything has been deemed STOLEN, you will be blacklisted from using any of our Services in the future in accordance with our Terms + Conditions.

When we receive all returned goods, they go through a quality + damage check. If there is no damage out of the ordinary, then you'll be refunded 250 Points automatically!

Points can be redeemed at any time.

For any other questions or enquiries not covered here, please do get in touch + C O N T A C T   U S !

join the rental revolution today - your one wear freedom journey awaits!